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Privacy Policy

Effective Date: 13-04-2026
Last Updated: 13-04-2026

This Privacy Policy applies to PingAlert.net, operated by PingAlert (“PingAlert,” “we,” “our,” or “us”).

This Policy explains how we collect, use, disclose, and safeguard personal data in compliance with:

  • General Data Protection Regulation (EU/EEA/UK)
  • California Consumer Privacy Act / CPRA (California residents)

1. Scope of This Policy

This Privacy Policy applies to:

  • Our website (PingAlert.net)
  • Customer portal
  • Mobile applications
  • All communication and notification services (collectively, the “Services”)

2. Definitions

  • Personal Data: Any information relating to an identifiable individual
  • Processing: Any operation performed on personal data
  • Controller: Entity determining purpose/means of processing
  • Processor: Entity processing data on behalf of a controller
  • Customer: Organization using PingAlert services
  • User: Any individual interacting with the platform

3. Categories of Personal Data Collected

A. Information You Provide

  • Name, email, phone number
  • Organization, role, industry
  • Form submissions, support requests
  • Communication records

B. Automatically Collected Data

  • IP address
  • Device/browser type
  • Usage data, logs, timestamps
  • Referring/exit pages

C. Mobile App Data

  • Device identifiers
  • Usage analytics
  • Optional location data (for emergency alerts)

4. Legal Bases for Processing (GDPR)

We process personal data based on:

  • Contractual necessity – to provide our Services
  • Legitimate interests – platform improvement, security, analytics
  • Consent – marketing, optional tracking, location data
  • Legal obligations – compliance with applicable laws

5. How We Use Personal Data

We use data to:

  • Deliver emergency and enterprise communication services
  • Send alerts, notifications, and updates
  • Provide customer support
  • Improve platform performance and reliability
  • Conduct analytics and product development
  • Ensure security and prevent fraud

6. Data Sharing and Disclosure

We do not sell personal data.

We may share data with:

A. Service Providers

  • Hosting, analytics, communication infrastructure
  • Bound by strict confidentiality agreements

B. Affiliates

  • For operational support and service delivery

C. Legal Authorities

  • When required by law, subpoena, or legal process

D. Business Transfers

  • In case of merger, acquisition, or asset sale

7. International Data Transfers (GDPR)

If data is transferred outside the EU/EEA, we ensure safeguards such as:

  • Standard Contractual Clauses (SCCs)
  • Adequacy decisions
  • Equivalent data protection mechanisms

8. Data Retention

We retain personal data:

  • As long as necessary to provide Services
  • As required for legal compliance
  • To resolve disputes and enforce agreements

Customer-controlled data is retained per contractual agreements.

9. Data Security

We implement:

  • SSL/TLS encryption
  • Secure data storage
  • Access controls and authentication
  • Monitoring and incident response procedures

10. Your Rights (GDPR)

If you are in the EU/EEA/UK, you have the right to:

  • Access your data
  • Rectify inaccurate data
  • Erase data (“Right to be Forgotten”)
  • Restrict processing
  • Data portability
  • Object to processing
  • Withdraw consent at any time

You may also lodge a complaint with a supervisory authority.

11. Your Rights (CCPA/CPRA – California Residents)

You have the right to:

  • Know what personal data we collect
  • Request deletion of your data
  • Request correction of inaccurate data
  • Opt-out of sale/share of personal data (we do not sell data)
  • Non-discrimination for exercising rights

To exercise rights, contact us using the details below.

12. Cookies and Tracking Technologies

We use cookies and similar technologies for:

  • Site functionality
  • Analytics and performance
  • User experience optimization

You can manage cookie preferences through your browser settings.

13. Marketing Communications

  • You may opt out of marketing emails anytime
  • Transactional/service messages may still be sent

14. Children’s Privacy

Our Services are not directed to individuals under 13 (or applicable age).
We do not knowingly collect children’s data.

15. Customer-Controlled Data

When PingAlert acts as a data processor:

  • The Customer (your organization) is the data controller
  • You must contact them for data access, updates, or deletion
  • We act only on their instructions

16. Changes to This Policy

We may update this Privacy Policy periodically.
Updates will be posted with a revised “Last Updated” date.

17. Contact Information

For privacy requests or inquiries:

We will respond within applicable legal timeframes (e.g., 30 days under GDPR).